For a significant delay, cancellation, or schedule change, check whether you are entitled to a refund if you do not travel. For controllable delays or cancellations, check the DOT dashboard and the airline customer service plan. For involuntary denied boarding due to oversales, DOT rules may require compensation based on fare and arrival delay.

دليل المصادر الرسمية

US passenger rights

The US does not use an EU-style fixed compensation system for ordinary delays. DOT rules and airline commitments focus on refunds, controllable cancellation/delay services, tarmac-delay protections, complaint handling, and denied-boarding compensation.

هذا الدليل ملخص مبني على مصادر رسمية. ليس استشارة قانونية. قد تتغير القوانين.

What to check first

For a significant delay, cancellation, or schedule change, check whether you are entitled to a refund if you do not travel.
For controllable delays or cancellations, check the DOT dashboard and the airline customer service plan.
For involuntary denied boarding due to oversales, DOT rules may require compensation based on fare and arrival delay.

Where to claim or complain

Start with the airline’s own complaint, refund, or customer-service channel.
If the airline does not resolve the issue, DOT accepts consumer complaints for air travel problems.
Keep written evidence of what the airline offered and whether the disruption was described as controllable.