Official-source guide
Delayed flight claims
Delay rights depend on the route, airline, reason for delay, and final arrival delay. EU/UK rules may provide fixed compensation in qualifying cases; US passengers should check refund rules and airline commitments.
This guide is a concise summary based on official sources. It is not legal advice, rules can change, and passengers should check the linked official sources.
Key checks
- Measure delay at final arrival, not only departure.
- Record the airline’s stated reason and whether it was within the airline’s control.
- For EU/UK claims, the three-hour final-arrival threshold is often important, but exceptions apply.
Evidence to keep
- Arrival time evidence, disruption messages, boarding passes, receipts, and airline correspondence.
- If care was not provided, keep reasonable meal, communication, hotel, and transport receipts.