Claim directly with the airline using the airline-owned claim or complaint channel. Keep receipts for reasonable care expenses if the airline did not provide care directly. Use CAA guidance to understand escalation routes if the airline rejects or ignores a claim.

سرکاری ذرائع کی گائیڈ

UK261 passenger rights

UK passenger-rights rules broadly cover flights departing the UK and some UK/EU airline flights arriving in the UK. They can include care, rerouting or reimbursement, and fixed compensation for qualifying disruption.

یہ گائیڈ سرکاری ذرائع پر مبنی خلاصہ ہے۔ قانونی مشورہ نہیں ہے۔ قوانین تبدیل ہو سکتے ہیں۔

When it generally applies

Flights departing a UK airport.
Flights arriving in the UK on a UK or EU airline in circumstances described by UK CAA guidance.
Self-transfer itineraries and separate bookings may have different protection; check official CAA guidance.

Common disruption types

Delays reaching final destination.
Cancelled flights, including short-notice cancellations.
Denied boarding when there are too few seats for checked-in passengers.

Before claiming

Claim directly with the airline using the airline-owned claim or complaint channel.
Keep receipts for reasonable care expenses if the airline did not provide care directly.
Use CAA guidance to understand escalation routes if the airline rejects or ignores a claim.