Measure delay at final arrival, not only departure. Record the airline’s stated reason and whether it was within the airline’s control. For EU/UK claims, the three-hour final-arrival threshold is often important, but exceptions apply.

Arrival time evidence, disruption messages, boarding passes, receipts, and airline correspondence. If care was not provided, keep reasonable meal, communication, hotel, and transport receipts.

Guide de sources officielles

Delayed flight claims

Delay rights depend on the route, airline, reason for delay, and final arrival delay. EU/UK rules may provide fixed compensation in qualifying cases; US passengers should check refund rules and airline commitments.

Ce guide est un résumé basé sur des sources officielles. Il ne constitue pas un avis juridique. Les règles peuvent changer.

Key checks

Measure delay at final arrival, not only departure.
Record the airline’s stated reason and whether it was within the airline’s control.
For EU/UK claims, the three-hour final-arrival threshold is often important, but exceptions apply.

Evidence to keep

Arrival time evidence, disruption messages, boarding passes, receipts, and airline correspondence.
If care was not provided, keep reasonable meal, communication, hotel, and transport receipts.

Sources officielles

Your Europe: Air passenger rights
European Commission: Air passenger rights
EUR-Lex summary of Regulation (EC) No 261/2004
UK CAA: Delays
US DOT: Airline Cancellation and Delay Dashboard
US DOT: Refunds