Guide de sources officielles
How to claim from an airline
Claim directly with the operating airline. Use official airline-owned forms or passenger-rights pages, keep evidence, avoid middlemen, and escalate only after the airline has had a fair chance to respond.
Ce guide est un résumé basé sur des sources officielles. Il ne constitue pas un avis juridique. Les règles peuvent changer.
Prepare evidence
- Booking reference, ticket number, flight number, travel date, route, and passenger names.
- Scheduled and actual arrival times, disruption messages, photos of airport screens, and receipts.
- The reason given by the airline, if one was provided.
Submit directly
- Use the airline detail page in OpenFlightClaims to open the official airline claim or support link.
- Write a concise claim explaining the disruption, what happened, and the outcome requested.
- Do not pay a claims-management company unless you deliberately choose to use one after understanding its fees.
Escalate carefully
- If the airline does not respond or rejects the claim, check the official regulator route for your jurisdiction.
- Rules and deadlines vary, so verify current official guidance before escalating.