Guide de sources officielles
Denied boarding claims
Denied boarding rules differ by region. EU/UK rules may cover involuntary denied boarding where passengers checked in on time; US DOT rules cover bumping due to oversales in specific circumstances.
Ce guide est un résumé basé sur des sources officielles. Il ne constitue pas un avis juridique. Les règles peuvent changer.
Key checks
- Record whether you volunteered or were involuntarily denied boarding.
- Keep proof that you had a confirmed reservation and met check-in and gate deadlines.
- Ask the airline for written information about your rights and any compensation offered.
Evidence to keep
- Boarding pass, booking confirmation, gate arrival evidence, written airline notice, and substitute-flight details.
- Receipts for reasonable care expenses if you had to pay because the airline did not provide care.