Guide de sources officielles
Refund rights
Refund rights vary by reason. Cancellations by the airline, significant schedule changes, and some controllable delays may entitle you to a refund. Voluntary changes usually follow the fare rules you agreed to.
Ce guide est un résumé basé sur des sources officielles. Il ne constitue pas un avis juridique. Les règles peuvent changer.
Key checks
- Confirm who cancelled or changed the booking and when you were notified.
- Check whether the airline offered a voucher instead of a refund and whether you are required to accept it.
- Verify the refund deadline and method in the airline's conditions of carriage.
Evidence to keep
- Original booking confirmation, cancellation notice, and any refund offer or voucher terms.
- Screenshots of the airline's refund policy at the time of booking if it has since changed.