Claim directly with the airline using the airline-owned claim or complaint channel. Keep receipts for reasonable care expenses if the airline did not provide care directly. Use CAA guidance to understand escalation routes if the airline rejects or ignores a claim.

Guide de sources officielles

UK261 passenger rights

UK passenger-rights rules broadly cover flights departing the UK and some UK/EU airline flights arriving in the UK. They can include care, rerouting or reimbursement, and fixed compensation for qualifying disruption.

Ce guide est un résumé basé sur des sources officielles. Il ne constitue pas un avis juridique. Les règles peuvent changer.

When it generally applies

Flights departing a UK airport.
Flights arriving in the UK on a UK or EU airline in circumstances described by UK CAA guidance.
Self-transfer itineraries and separate bookings may have different protection; check official CAA guidance.

Common disruption types

Delays reaching final destination.
Cancelled flights, including short-notice cancellations.
Denied boarding when there are too few seats for checked-in passengers.

Before claiming

Claim directly with the airline using the airline-owned claim or complaint channel.
Keep receipts for reasonable care expenses if the airline did not provide care directly.
Use CAA guidance to understand escalation routes if the airline rejects or ignores a claim.

When it generally applies

Common disruption types

Before claiming

Sources officielles